Privacy Policy

This Privacy Policy explains how CoastPlumber (“we”, “us”) collects and uses information when you use our website and request form.

What we collect

• Contact details you submit (name, phone, email).
• Service details you submit (problem type, urgency, notes).
• Address details you submit (street, city, postcode).
• Optional GPS coordinates (only if you choose to share).
• Optional photos you upload (up to 5).
• Basic technical data (e.g., browser/device info) for security and performance.

Why we use it

• To process your request and contact you.
• To route your request to a suitable plumber/contractor when applicable.
• To prevent fraud/abuse and keep the service secure.

Lead-generation / routing notice

CoastPlumber may operate as a lead-generation and request-routing service. That means we may share your request details with a trusted plumber or service provider to help you get assistance.

Sharing

We may share your details with:

• Plumbers/contractors who can respond to your request.
• Service providers we use to operate the site (email delivery, hosting, database/storage).
• Authorities if required by law.

Data retention

We keep request data only as long as needed for operations, support, and legal/accounting needs. Photos may be stored for a limited period.

Your rights

Depending on your location (including the EU/UK), you may have rights to access, correct, or delete your data. Contact us to request this.

Contact

If you have questions, contact us via the website request form.